Published on Oct 13, 2020
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During the last few months whilst most companies have been forced to slow down due to COVID-19, Cessnock City Motor Group has been able to not only keep afloat but expand their horizons. Len and Jenny Lanzafame, the local and long-time owners of Cessnock’s Mitsubishi, Ford, Jeep, Kia and Toyota dealerships are now also the proud owners of the Cessnock City Motor Group. The new motor group now also includes Nissan, Hyundai and the ever-popular MG.
Cessnock City Motor Group has a newly appointed General Manager, Tim Jenkins, who is working tirelessly to improve systems and the quality of customer service delivered. Tim brings with him over 30 years of experience in car sales and people management, as well as a customer focused attitude. Tim was working at one of our prestige sites, and when the opportunity arose to return to Cessnock, he jumped at the opportunity to come back home. Tim now has a large portfolio, which includes the management of the Nissan, Hyundai, MG, Jeep and Kia brands, as well as the general used car, parts and service departments.
In the service department of the dealership, you can find the friendly faces of Kirrily who has been here for 30 years, and Glenn, who just started with Cessnock City Motor Group a few months ago but has a world of experience in the field.
“Some of our service customers were confused when we first opened back up under new ownership, which is understandable” says Tim, “Once word got out that we had the same people who were here from the previous management and that we still service all makes and models, things started to pick up. We all had to do some adjusting and send out some clear communications to customers to help the business keep growing.”
With new ownership comes change but it does not mean that they are done hiring. At this moment, they are actively looking for a tyre fitter and another salesperson and have no intentions of stopping there.
“We want to be considered a one-stop-shop for all your car needs. We want you to be able to buy the car you want, trade in your old one, service your car and get your wheels aligned here, and we have the capability to do that, and to do it well. We can even delivery your new car to your door!” Tim says.
As customers’ demand for vehicles and service continues to grow, so does Cessnock’s range of cars and services. Supporting local has never been so easy.
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