Published on Jul 4, 2017

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From the Chambers: July 2017


Our July edition of ‘From the Chambers’ with news from the region’s Chambers of Commerce that relates to your business activities in the Cessnock Local Government Area.


Cessnock Chamber of Commerce:


Have You Received Great Customer Service Lately?


On average, happy customers tell nine people about their positive experiences with a particularly person or business.  From a business owner viewpoint, it is easier and cheaper to retain existing satisfied customers than it is to acquire new ones to your business.


It is great for your brand if you are known as a provider of great customer service, it is even better if a whole area is renowned for being customer centric.


With this is mind, Cessnock Chamber of Commerce has launched our 2017 Customer Service Awards where the general public gets the opportunity to nominate examples of great customer service they have received right throughout the Cessnock Local Government Area – whether at Kurri Kurri, Wollombi, Pokolbin or Branxton, Greta or anywhere in between.


Nominations are now being accepted via the dedicated Customer Service Awards website or by completing a form and dropping into the entry box at key local businesses.


This year there are seven categories for the Awards, following the inclusion of a new award for the “team” which provides exceptional service.  The other categories are: hospitality, retail, professional services, business owner, trade, and community services.


If you would like to be a sponsor of the awards, would like to have an entry box and forms within your business premises, or a poster for display in your business, then please go to the website or contact us at Cessnock Chamber.


The nominations will be judged and the winners announced at a Gala Awards Night to be held on Friday 1st September 2017.  Last year this was a sell out event and we encourage for you to get in early to save disappointment in joining us in celebrating customer service throughout Cessnock.