Justin Hemmes, CEO of Merivale Group started with one venue called Hotel CBD in 1996, now he has more than 80 across Australia.  Hear about the journey to his success, the transformation of the Merivale Group and learn his strategies for building and transforming your company for long-term growth and success. What you’ll learn: Building…

When you are starting a new business (or considering starting one) one of the key factors to consider is a business model. Finding the right one for your new business is one of the keys to success. What you will learn: • What is a business model • Different types of business models • Choosing…

Selling Stays & Experiences to LGBTQIA+ Travellers – Understanding the Experiences & Needs In this session, you will: Learn about the needs and concerns of LGBTQIA+ visitors Understand the core principles of developing a LGBTQIA+ inclusive visitor experience Gain key insights and practical tips on how to engage with LGBTQIA+ visitors Both sessions will be followed…

Shortage of skilled staff combined with increased consumer demands for ease of booking places businesses in the difficult position of maintaining customer service levels. This webinar gives attendees a complete overview of options that enable businesses to utilise online booking systems. This enables more time delivering services but allowing customers to easily book and maintain…

Want to skyrocket your sales and reach more customers? Learn how with Victoria Butt, sales mentor and entrepreneur. Victoria has built and grown multi-million-dollar businesses from zero. Driving sales and building a great team is core to a successful business. Uncover the secrets to growing revenue and expanding your customer base. What you’ll learn: How to…

The financial year is quickly coming to a close and ‘tax time’ can be quite stressful to business owners. However, we’re going to make sure you don’t have an unpleasant experience during this EOFY. Join us as we sit down with the Tax Experts at Grant Thornton Australia, Raj Deepan and Sandra Boswell to discuss…

Selling Stays & Experiences to LGBTQIA+ Visitors – Creating Inclusive Experiences  In this session, you will: Get practical tips in delivering key actions to create inclusive experiences Understand service delivery for LGBTQIA+ visitors, including best practice and what to avoid Learn useful insights and marketing tools to be LGBTQIA+ welcoming and inclusive Both sessions will be…

Building a business to scale involves creating a brand people love, products that people want and engaging your customers and your team. Learn how with Julie Mathers, CEO of Snuggle Hunny and Jane Cay, founder of birdnest. Julie and Jane share their knowledge, insights, trials and successes and how they have created successful business from…

Creating EV-Friendly Road Trip Experiences Join Destination NSW and a guest presenter from the Office of Energy and Climate Change (OECC) to find out how to attract EV drivers to your destination and business. This online session for NSW visitor economy businesses, including visitor attractions, accommodation, tour and activity providers, will include: Opportunities for visitor…

PR, short for public relations, can open you up to incredible opportunities. It’s an often-overlooked mode of telling your story—but when done well, effective PR can persuade others to tell your story, expose your work to a broader audience, and contribute to a positive and magnetic brand reputation. PR isn’t marketing nor advertising—but it’s the…

Purpose has become a hot topic in the last few years! In this 2-hour online workshop, Purpose & Brand Consultant Justin Cooper will explore why Purpose is an important part of your business strategy, how you go about defining your business Purpose and how to build Purpose into your brand identity, brand positioning, product or…

A capability statement gives businesses identity and professionalism. It’s an expanded version of their business card, and works as a member of the sales team – helping pitch the business to future customers. This webinar, tailor-made for small to medium-sized companies, will work through the purpose of capability statements, their structure and content and how…