Published on Jul 13, 2021

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From Monday 12 July 2021 the use of the Service NSW QR code will be mandatory at all workplaces and retail businesses.

Expanding the COVID check-in mandate will allow NSW Health contact tracers real-time access to QR code data from a greater number of venues including supermarkets, retail stores, gyms and offices.

While many businesses have voluntarily adopted the Service NSW QR Code, this measure will ensure check-in rates are high across the board and contact tracers have access to reliable records.

The following businesses will need to display the Service NSW QR code and take reasonable steps to ensure people entering their premises check-in using the Service NSW QR codes or digital sign-in sheet:

  • Retail businesses and supermarkets
  • Individual shops within shopping centres
  • Shopping centres will also be asked to display QR codes at entry points where practicable
  • Gyms
  • Offices, including call centres
  • Manufacturing and warehousing
  • Universities and TAFE
  • Schools including teachers and visitors (such as parents and contractors) but excluding students

Hospitality businesses will now need to extend the use of the Service NSW COVID-Safe check-in to all customers including takeaway orders.

Businesses that fail to comply with the new health order requirements may be subject to fines and in case of deliberate breaches, temporary closure orders.

Businesses can find the application form and more information at register for the NSW Government QR code.

For visitors without a digital device, other check-in forms must be available.  Click here to download the Record of visitor at premises form.

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