Published on Sep 7, 2021

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Destination NSW has partnered with Restaurant and Catering Australia to deliver three, free online short courses – known as micro credentials – for NSW tourism and hospitality businesses.

The partnership will deliver a suite of free, new skills development and training programs designed for individuals and businesses engaged in the State’s visitor economy.

The programs, delivered by Destination NSW, will be offered to individuals and businesses wishing to upgrade their customer service skills and enhance their social media capability.

The support will help to address the current skills shortage across NSW and ensure business operators had the social media expertise to stand out in a crowded digital marketplace.

The hospitality training modules and registrations for the social media webinars both commence in mid-August. The programs, part of Destination NSW’s NSW First industry development program, involve:

  • 1,400 micro credentials available to tourism and hospitality staff across three modules: Managing customer expectations in terms of COVID-safe practices, emotional awareness in customer service, and an introduction to customer service (delivered in partnership with Restaurant and Catering Australia)
  • Five webinars about Facebook and Instagram for Tourism to help optimise a business’s Facebook presence; engage audiences on social media; create Instagram stories; capture social content and inspire action on Instagram.

For more information and to register for either program visit

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