Learn “The 6 Ways to Build a Customer-Centric Culture”. Understand how customers perceive service quality and how to supplement or augment your core service product to offer a point of difference. This webinar will impart how to implement customer retention strategies and how to motivate and energise staff to maintain successful customer relationships.

This webinar is aimed at small businesses throughout NSW who have just started or have an established business and we have the capacity to host up to 50 people.

PRESENTER: Lisa LaMaitre.

MODERATOR: Dales Whyte.

LEARNING OBJECTIVES:

1. Understand how customers perceive service quality.

2. Learn “The 6 Ways to Build a Customer-Centric Culture”.

3. Learn about customer retention strategies.

LEARNING OUTCOMES:

1. Implement setting customer service standards to establish a competitive advantage for your business.

2. Motivate and energise your staff to maintain successful customer relationships.

3. Retain customers through effective service recovery.

 

Find more information and register here